Maintenance

Primavera Maintenance Programs

Primavera offers comprehensive product maintenance options that can be customized to your unique business needs.

From blueprinting to implementation to operation, Primavera offers you the support and services you need to maximize the productivity of your investment. Our award winning support team consists of expert Primavera technical advisors that are extensively trained in ensuring the success of your operation by resolving issues immediately.

Standard Customer Care
From the moment you select Primavera, you’ll automatically be eligible to receive support under our Standard Customer Care plan. Standard Customer Care offers the services you need to ensure that your technology is up to date and your performance is optimal.

This program includes:

Unlimited technical support via telephone, fax, email, online knowledgebase, web chat and POINT. Multiple access points means minimal downtime.
POINT (Primavera Online Interaction) - Search our Support Knowledgebase 24/7 for answers to common technical questions and file downloads. Enter a request to chat live via web chat with a customer support representative or request a callback at your convenience. Manage your customer profile, register Primavera products, and view or maintain support interactions.
Upgrades and Enhancements are available free of charge at any time to all customers with a current maintenance agreement.

In addition to these services, customers receive an electronic newsletter, and a subscription to the Primavera Magazine.

Value Added Services
For customers that require a higher level of support, Primavera offers Value Added Services on top of the Standard Customer Care plan. Select one or as many of the options below to customize a solution that meets your company's specific needs.

Toll Free 1-800 Customer Support
24/7 Customer Support
1- Week Health Check – Let Primavera personally diagnose your system to maximize your operating efficiency
24/7 Named Corporate Support Representative – One assigned team focused specifically on your business needs
Major Release Upgrade Plan – Blueprint and plan the implementation of your new release

Want to learn more? Contact Primavera now.

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