Changing the Face of Services via Management Dashboards
By: Leyla D. Seka
Introduction
Resource managers at large Professional Services Organizations (PSOsgs) are engaged in a difficult and ongoing balancing act. Under pressure to constantly improve utilization, they must appropriately staff current and future projects (without borrowing resources from one project to staff another), ensuring that each staff member has a full schedule without overload. At the same time, they must keep senior executives and the workforce up to date on project status.
Achieving this balance demands accurate, real-time information that can foster faster and better decision-making. Without up-to-the-minute data on employee utilization and long-term schedules, valuable billable hours and profits slip away. Moreover, not having the right skills or right amount of experience on a team can harm business relations and damage the company brand.
Advanced, customizable dashboards have emerged as the tool of choice to enable this type of decision-making. Today’s dashboards draw on aggregated data in real-time to present decision support that goes far beyond what you can learn from monthly or weekly status reports. As such, these dashboards serve as an easy-to-use control center for both senior executives and resource managers to make crucial decisions that affect profitability.
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