Profitably Managing Global Project Teams
Introduction
There was a time when Western IT consulting firms might justify higher fees than Indian firms by pointing to domain expertise and a presumed ability to deliver higher quality projects.
Those days are over. Professional services organizations (PSOs) based in countries outside North America or western Europe – typically called “offshore” firms – have ratcheted up the quality of their work. In addition, enabled by a globally dispersed workforce that is on the clock 24/7 the offshore PSOs deliver high quality projects quickly. And having recognized the power of their value proposition, these offshore firms have dramatically increased their presence in North America and western Europe.
To remain competitive, Western IT consulting firms are expanding their own global presence and hiring a wealth of offshore talent. In fact, most successful PSOs today, regardless of their home base, must manage globally dispersed teams. This trend has brought with it a number of unfamiliar challenges. How can firms manage and leverage a global staff working together on one project? How can they preserve knowledge and intellectual capital? How can they bridge language and cultural differences to effectively collaborate? How can they profitably manage a portfolio
of projects spread across the globe? This whitepaper examines the new competitive environment, analyzes the challenges of managing offshore teams, and outlines why using a Project Portfolio Management (PPM) solution is critical to thriving in this new environment.
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