Work-Life Balance
Introduction
Mike Rowe has made Dirty Jobs into a hit television show on the Discovery channel. Each week, he takes on the filthiest, stinkiest, pest-ridden, claustrophobic and/or otherwise unappealing jobs anyone could possibly have. A common denominator in many of his segments is that these jobs are often service jobs and service workers are the hapless folks who perform them and make our world a better place. Delighting customers is never easy and whether it’s the job, the remote work location or the distance one must be from home and loved ones, service work places a number of challenges on those who deliver service excellence.
Professional service workers are those critical persons who often go on-site to customer and client work locations to solve specialized problems. Whether they are IT consultants, attorneys, accountants, auditors, outsourcers, or other service workers, most will travel great distances to get their work done. They wear pagers, carry cell phones, check voice mail many times a day and must be constantly on call to satisfy the sometimes fickle and unpredictable needs and whims of clients.
The life of a service worker isn’t always a bed of roses. And now, more and more service workers are looking for a better way of life – work life that is. They want a balance. They want some delineation between their work life and their personal life. They want a new social contract with their current (or future) employers and they want it now.
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