PRIMAVERA RECOGNIZED FOR SUPERIOR CUSTOMER SUPPORT
Company earns Support Center Practices (SCP) certification for third time
PHILADELPHIA, PA - January 24, 2005– Primavera Systems, Inc., the leading provider of project, resource and portfolio management solutions, today announced that it has achieved Support Center Practices (SCP) Certification for the third consecutive time. The certification process quantifies the effectiveness of customer support through an extensive audit based on stringent performance standards. SCP Certification is granted to organizations using the best support practices in the industry.
“Primavera’s number one focus is making our customers more successful,” said Kristy Tan, vice president of Customer Support for Primavera Systems. “We are constantly expanding and enhancing our operations to provide better service. SCP Certification confirms that we have the right people and processes in place to quickly respond to customer needs and help them to be successful in their jobs.”
SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA), a consortium of leading technology companies, and Service Strategies Corp., defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.
“By passing the rigorous requirements necessary to achieve SCP Certification, Primavera has made it clear they are committed to delivering world-class support to their customers,” said Gordy Stauffer, Senior Consultant, Service Strategies. “During the SCP Certification audit, Primavera demonstrated an unwavering focus on customer satisfaction and continuous improvement.”
Primavera Systems joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including IBM, Lockheed Martin Incorporated, McKesson Corporation, Nextel Communications, Sun Microsystems, Unilever and Xerox Corporation among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Support Center Practices (SCP) Certification
The SCP Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and 40 of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, toll free in North America 800.552.3058, email info@servicestrategies.com or visit www.scpcertification.com.
About Primavera
Primavera is the largest independent provider of collaborative project, resource and portfolio management solutions. Primavera's world-class software and services are used by the Global 2000 to choose the set of projects that best enable their strategy, to plan, control and govern the chosen projects, and to accelerate the delivery of high-quality results for themselves and their clients. Primavera provides in-depth solutions for projects involving information technology, engineering and construction, maintenance and turnaround, new product development, as well as professional service engagements. Gartner and META Group have each recognized Primavera as a Project Portfolio Management leader as have more than 60,000 companies in 164 countries. For more information, visit www.primavera.com or call +1.800.423.0245 / +1.610.667.8600.
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