PRIMAVERA® EARNS PRESTIGIOUS SERVICE CAPABILITY & PERFORMANCE (SCP) CERTIFICATION FOR FIFTH CONSECUTIVE YEAR
Certification Honors Companies for Delivering Top Quality Service and Customer Support
PHILADELPHIA, PA, January 10, 2008 – Primavera Systems, Inc., announced today that for the fifth consecutive year, its U.S.-based support center has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard. The SCP criteria quantify the effectiveness of customer support based on a stringent set of performance standards and represent best practices in the industry.
Primavera was selected for the honor after an extensive audit of its U.S.-based support center, which offers full support for all Primavera products and provides a searchable knowledgebase for customers, complete with product downloads and information. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“Primavera is dedicated to helping its customers make timely and well-informed decisions about projects and portfolios – at every stage of the project lifecycle,” said Jennifer Chen, Primavera’s vice president of customer support. “Our customers can access support in a wide variety of ways, all of which are designed with ease of use and rapid response to ensure the highest level of satisfaction.”
The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes.
“By passing the rigorous requirements necessary to achieve SCP Certification, Primavera has made it clear they are committed to delivering world-class support to their customers,” said Gordy Stauffer, SCP Auditor. “During the SCP audit, Primavera demonstrated a clear commitment to customer satisfaction and continuous improvement.”
Primavera joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Rockwell Automation, Nokia and Sage Software, among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email info@servicestrategies.com
About Primavera
Primavera is a software company who provides business solutions for a project-driven world. The company helps organizations identify which projects are most important, and makes it easy for people to work collaboratively on those projects and deliver them successfully. Primavera solutions are industry-specific and highly scalable, with the power to support global enterprises. Primavera solutions have ensured the success of projects collectively worth more than $5.5 trillion, including the management of IT projects that span the globe, the construction of the world’s tallest buildings, ongoing multi-billion dollar oil discovery projects, space exploration, and the efficient use of personnel at professional services organizations. For more information, visit www.primavera.com or call +1.800.423.0245.
# # #
Primavera and the Primavera sundial logo are trademarks of Primavera Technologies, Inc. All other trademarks and service marks mentioned herein are the property of their respective owners.
