PRESTIGIOUS CERTIFICATION VALIDATES PRIMAVERA® CUSTOMER SUPPORT
PHILADELPHIA, PA, July 12, 2006 – Primavera Systems, Inc., announced today that it has earned the prestigious Support Center Practices (SCP) Certification. Only a limited number of support organizations meet the certification’s requirements for measuring and achieving high customer satisfaction annually, and this marks the fourth consecutive time that Primavera Systems has been recognized for its world-class technology support.
“With this certification, Primavera demonstrates its continued dedication to providing customers with the tools and support they need to succeed,” said Kristy Tan, Vice President, Customer Support for Primavera Systems. “We built a support model that allows our clients to receive Primavera Support via any medium they choose, including our comprehensive customer web portal that provides a rich, easy to use knowledgebase for downloadable upgrades and product information. We also made sure that our customer support processes are defined, repeatable and consistent to meet our customers’ high expectations.”
Primavera joins the ranks of other leading technology companies that have achieved the sought-after SCP Certification, including Lockheed Martin Incorporated, McKesson Corporation, Rockwell Automation, Nokia, Sage Software, EMC and Fuji-Xerox Corporation among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
“By passing the rigorous requirements necessary to achieve SCP Certification, Primavera Systems has made it clear it is committed to delivering world-class support to its customers,” said Gordy Stauffer, SCP Auditor. “During the SCP Certification audit, Primavera demonstrated its dedication to customer satisfaction and continuous improvement.”
A consortium of leading technology companies created the SCP Certification Program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering world class customer support. Certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the SCP program and measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.
About Support Center Practices (SCP) Certification
The SCP Certification program defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes and provides a clear focus on measurable results. The world’s leading service and support providers use SCP Certification as a roadmap for service excellence and a measure of success. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, toll free in North America 800.552.3058, email info@servicestrategies.com or visit www.scpcertification.com.
About Primavera
Primavera is a software company whose clients depend on its project, resource and portfolio management solutions to identify which projects are most important and to make it easy for people to work collaboratively, productively and successfully. Primavera solutions are industry-specific and role-based, with the power to support global enterprises. Primavera solutions have ensured the success of projects and programs collectively worth more than $5.5 trillion. For more information, visit www.primavera.com.
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